FAQ - Frequent Asked Questions
How will my order be packaged?
Every order is wrapped and packed individually, according to its size and fragility, in order to guarantee it arrives in the best possible condition
What happens is I receive a damaged delivery?
In the case of damage or breakage, you should either refuse the delivery or accept it under reserve, then contact us by sending an email to email@example.com or calling on +39 0577 735 781. Once we have verified the details, a new order will be sent out.
How much does delivery cost?
Where do you deliver internationally?
Can I change the delivery address?
How long will my order take to arrive?
What should I do if my wine is corked?
We only use premium corks from certified suppliers. However, cork is a natural material and may occasionally present defects that are passed on to the wine. If you suspect that your wine is corked, please contact us by calling on +39 0577 735 781 or sending an email to firstname.lastname@example.org. We will send you a new bottle and arrange to have the existing one collected so that we can research the defect and contact the cork supplier. In order to do this, we kindly ask that the bottle is returned with at least 70% of its contents and the original cork.
Can you provide an invoice?
You can request an invoice at the checkout stage of your order by entering your tax code/VAT number and your invoicing address in the appropriate box.
I haven't received confirmation of my order. What should I do?
Confirmation should reach you within minutes after your payment is accepted. We advise you to check your spam folder. If no confirmation email arrives, please contact our Customer Service department on +39 0577 735 781, or email us at email@example.com. Until you receive a confirmation email, your order cannot be considered valid.
Can I place an order by phone?
To place a phone order, contact our Customer Service department on +39 0577 735 781. Alternatively you can order by email at firstname.lastname@example.org.
Can I alter my recent order?
To change a recently placed order, call us on +39 0577 735 781 or email us at email@example.com.
Please be aware however that orders which are already being processed for delivery cannot be changed.
Can you help me with my order?
Of course! Simply contact our Customer Service department at +39 0577 735 781 or email us at firstname.lastname@example.org.
How can I be sure that my payment is secure?
All e-commerce transactions on our site are PCI compliant and protected by 3D Secure under European Union strong customer authentication regulations.
What payment methods do you accept?
Credit and debit cards, prepaid cards, cash on delivery, GooglePay, GPay or PayPal. If you wish to pay by bank transfer, please contact our customer services department.
Can I include a personal message with my order?
In order to include a personal message with your order, please insert the message in the space reserved for notes during the checkout phase of your online order. Alternatively you can contact our staff on +39 0577 735 781 or email us at email@example.com.
Will information on prices be included in the package?
The Mazzei Wine Club never includes price information or details in its packages.
Can I place an order as a gift?
You can arrange to have your order sent as a gift in the "Delivery and Payment" section of the online order form. Insert your own details in the "Billing information" field, tick the box labelled "Send to a different address", then insert the data of the intended recipient in the "Delivery Details" field.
I am sending my order as a gift. Do you provide a gift wrapping service?
In the "Gift Ideas" section of our website you'll find a selection of pre-wrapped products. Alternatively you can select the gift wrapping option during the checkout phase, or opt to send a gift card.
How do I redeem the coupon I have received?
Insert the coupon code in the "Gift Voucher" box during the checkout phase of your order. In order to redeem it click "Apply": your basket will be automatically updated. You can only use your code once: if your basket does not update, the code may have already been used or have expired.
Mazzei Wine Club
What are the advantages of becoming a Mazzei Wine Club member?
Our members have special access to early-bird offers, exclusive products, and services and experiences reserved just for them.
What are the advantages of purchasing through the Mazzei Wine Club?
Our various different membership tiers allow members purchasing through the Mazzei Wine Club to enjoy a range of services and privileges which can be consulted on this page. This makes the experience of purchasing through the Wine Club both advantageous and unique.
What are the advantages of purchasing direct from the winery?
A direct relationship with the producer provides a unique chance to explore our products, as you enter into the Mazzei winemaking world. With a direct purchase, all wines are guaranteed to arrive in perfect condition. If you encounter problems, our customer service department is on hand to help.
Can I cancel my Club membership?
Yes, at any time.
Is there a fee to join the Wine Club?
We don't charge an entry fee. Once you join, the quantity and type of purchases made each year will determine how you move from one membership tier to another.
How do I join the Wine Club?
You can join the Club directly at any of our wine estates, or through the registration section of our website.
How is the Wine Club organised?
The Club offers three membership tiers, each with its own services and privileges.
Who can I contact if I need help or information?
How do I move from one membership tier to another?
Members remain in their assigned tier for 12 months. At the end of those 12 months, if they have reached the required minimum purchases, they move into the next tier.
How do I monitor my tier progress?
You can check when your 12-month period in your current tier ends by logging into the members' area of our website.
How are my credits calculated?
Members accrue one grape bunch for each euro spent on online purchases, on wine tours or during visits to our properties.
How do I use my credits?
Accumulating credits is the key to moving from one membership tier to another.
I made a purchase without registering on the Mazzei website. Can I reclaim my credits if I register subsequently?
You can reclaim your credits if you contact our staff directly within 30 days of your purchase.
I have multiple accounts. How can I unite them?
Please contact our customer service department: they will assess whether this is possible.
How long do my credits last?
Credits remain valid for 12 months after the date they are acquired.
When will I move from one tier to the next?
You will be moved to a new tier as soon as you have reached the minimum number of credits required.